Effective Date: June 27, 2025
Thank you for using ReviewTap Malta (“ReviewTap”, “we”, “us”, or “our”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Who We Are
ReviewTap Malta provides smart review tags that help businesses collect customer feedback and generate public reviews in a simple and effective way.
Our company address is:
37, Apartment R, Dolphin Court, Embassy WAY, Ta’ Xbiex, Malta.
Contact: [email protected] | +356 9991 2500
2. What Information We Collect
a. Information You Provide
- Email Address – when you submit forms or subscribe.
- Business Details – when signing up for a plan or requesting a free visit.
- Support Communication – when you contact us via email or chat.
b. Information Collected Automatically
- Device type, browser, and IP address (for analytics and security).
- Interaction logs with the smart tags (e.g., time tapped, feedback submitted).
c. Customer Feedback
- Ratings (1–5 stars).
- Written feedback (only if submitted by the end-user).
We do not collect customer names, phone numbers, or personal identifiers unless explicitly entered in feedback forms.
3. How We Use Your Information
We use your information to:
- Provide and maintain the ReviewTap service.
- Route customer feedback appropriately (Google review vs private message).
- Generate reports and analytics for your business.
- Respond to inquiries or support tickets.
- Improve the performance and functionality of our platform.
4. Smart Review Routing
Our technology is designed to protect your online reputation:
- Positive ratings (e.g., 4–5 stars) are directed to your public Google review page.
- Negative ratings (e.g., 1–3 stars) are collected privately and not published, allowing you to respond and resolve issues internally.
This routing is done automatically and does not alter the content of what your customer chooses to share.
5. Legal Basis for Processing (GDPR)
We process your data under the following legal grounds:
- Consent – when you opt-in via forms.
- Contractual necessity – to deliver services you’ve subscribed to.
- Legitimate interest – to enhance the service and improve your reputation management process.
6. Sharing Your Information
We do not sell or share your personal information with third parties for marketing. We may share data with:
- Service providers (e.g., cloud hosting, analytics tools) under strict confidentiality agreements.
- Authorities when legally required (e.g., under court order or regulation).
7. Cookies and Analytics
Our website uses cookies to:
- Remember your preferences.
- Improve user experience.
- Track basic analytics via tools like Google Analytics.
See our Cookie Policy for full details.
8. Data Retention
- Business information is stored as long as you use our service or until you request deletion.
- Feedback data is stored securely for reporting purposes and removed upon request or inactivity beyond 24 months.
9. Your Rights (GDPR)
As a user in the EU, you have the right to:
- Access your data.
- Correct or delete your data.
- Object to or restrict processing.
- Withdraw consent at any time.
To exercise these rights, email us at [email protected].
10. Security
We implement industry-standard security protocols (HTTPS, encryption, secure servers) to protect your data from unauthorized access or disclosure.
11. Children’s Privacy
Our service is not directed to children under 13. We do not knowingly collect personal data from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you via email or on our website if any material changes are made.
13. Contact Us
For any questions about this Privacy Policy, contact:
ReviewTap Malta
📍 37, Apartment R, Dolphin Court, Embassy WAY, Ta’ Xbiex, Malta
📧 [email protected]
📞 +356 9991 2500