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Terms and conditions

Last updated 18 August 2026

Terms and Conditions
Effective Date: June 27, 2025

Welcome to ReviewTap Malta. These Terms and Conditions (“Terms”) govern your use of our website, services, and smart review tags. By accessing or using our services, you agree to be bound by these Terms.

1. Company Information

ReviewTap Malta
37, Apartment R, Dolphin Court, Embassy WAY, Ta’ Xbiex, Malta
Email: [email protected]
Phone: +356 9991 2500

2. Service Description

ReviewTap Malta provides smart review tags and a feedback system that allows businesses to collect customer ratings and reviews through contactless tap or QR scanning.

Core Features Include:

  • Tap-to-review technology
  • 1–5 star rating system
  • Smart Review Routing
  • Monthly reports
  • Customized feedback pages
  • Customer support via email or chat

3. Prices, Billing and Non-Payment

The tags

Tags are bought once and are yours to keep. The Review Stand is €19.99 each and the Review Plate is €9.99 each, with a minimum order of ten plates. Orders of three or more tags get 10% off, and orders of ten or more get 20% off. All prices on this site are quoted without VAT. VAT at the Maltese standard rate of 18% is added at checkout and shown on your invoice, on the tags, on the delivery and on the subscription.

Delivery

Delivery is a flat €4.99 plus VAT anywhere in Malta, every day of the week, and we aim to have your tags with you within the hour of payment. Delivery times depend on our courier partner and on the address you give us being correct and reachable.

Smart routing subscription

Smart routing and your online dashboard are a subscription of €9.99 per month per business, plus VAT, charged to the card you used for your order. The first month is on us: your first subscription payment is taken one month after your order, and every month from then on until you cancel. You can cancel at any time from your dashboard or by writing to us, and the subscription then runs until the end of the period you have already paid for. Subscription payments are not refundable for periods already used.

If a payment fails

If a subscription payment fails we will try to charge the card again up to three times and let you know by email each time. If the subscription remains unpaid for one full month after the first failed attempt, your review page is suspended: your tags stop routing reviews and the page stops working until the outstanding amount is paid. Your account, your settings and your history are kept, and everything is switched back on as soon as the payment goes through. The tags themselves remain yours in any case.

4. User Responsibilities

By subscribing to ReviewTap Malta, you agree to:

  • Use the tags and services only for lawful purposes.
  • Not tamper with or misuse the tags or feedback flow.
  • Respect privacy when viewing private customer feedback.
  • Not attempt to manipulate or fake reviews using third parties.

You are responsible for maintaining the security of your login and any activity under your account.

5. Smart Routing

Our technology routes:

  • Positive ratings (usually 4 or 5 stars) to your public Google review page.
  • Neutral or negative ratings (1–3 stars) to a private feedback channel sent only to your designated email.

This system is automated and is intended to help businesses manage public reputation while improving service quality through private insights.

6. Cancellation and Refund Policy

Subscriptions are billed annually. You may cancel your subscription at any time, but no refunds will be issued for the remainder of the billing cycle.

If you wish to cancel, email [email protected] at least 7 days before your renewal date.

7. Intellectual Property

All content, branding, software, and tag designs used by ReviewTap Malta are protected under intellectual property laws and remain the property of ReviewTap Malta. You may not duplicate, sell, or distribute any part of the system without express permission.

8. Limitation of Liability

ReviewTap Malta is not liable for:

  • Any loss of business, data, or revenue due to service interruption or customer misuse.
  • Content of the reviews submitted by customers.
  • Third-party issues (e.g., Google Business Profile moderation or restrictions).

Our total liability in any matter related to the service will not exceed the amount paid by you in the last 12 months.

9. Privacy

Your use of our services is also governed by our Privacy Policy. You agree to the collection and use of data as outlined there.

10. Modifications to Service or Terms

We reserve the right to modify our services, features, and these Terms at any time. We will provide notice of significant changes via email or on our website. Continued use of the service after such changes indicates your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Malta. Any disputes arising from or relating to these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts in Malta.

12. Contact Us

If you have any questions regarding these Terms, please contact:

ReviewTap Malta
📍 37, Apartment R, Dolphin Court, Embassy WAY, Ta’ Xbiex, Malta
📧 [email protected]
📞 +356 9991 2500